Refund policy
Last updated: August 2026
We want you to feel confident ordering from Easence. Eligible purchases are covered by our 30-Day Money-Back Guarantee.
30-Day Return Period
You may request a return within 30 days from the date your order was delivered.
To begin a return, contact:
Please include your:
- Order number
- Name
- Reason for the return
Do not send a product back without first contacting us and receiving return instructions.
Return Eligibility
To qualify for a standard return, the product must be:
- Unused
- Unworn
- In its original condition
- Returned with the original packaging where reasonably possible
For hygiene reasons, products that have been worn or used are generally not eligible for return.
Return Shipping
Customers are responsible for the cost of return shipping unless the product arrived defective, damaged, or incorrect.
Approved returns are currently handled through our international fulfillment network and may need to be returned to our facility in China.
We are currently working toward offering a United States return location.
The exact return address and instructions will be provided after your return request has been approved.
Please do not send returns to our Wyoming business address unless specifically instructed to do so.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after approval for your refund to appear, depending on your bank or payment provider.
Original shipping charges, if any, are generally non-refundable.
Size Exchanges
If your Easence product does not fit correctly, contact us at support@easence.co.
We want customers to receive the correct fit and may provide a complimentary size replacement for eligible orders.
Please contact us before returning the original product, as you may not always be required to send it back.
Size-replacement eligibility may depend on the circumstances of the order.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@easence.co.
Include your order number and photos of the issue so we can review it quickly.
Eligible cases may be resolved with a replacement, refund, or another appropriate solution at no additional cost to you.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
To request a cancellation, email:
Please include your order number.
Cancellation requests received more than 24 hours after purchase cannot be guaranteed. If the order has already been processed or shipped, the normal return procedure may apply.
Promotional Bundles and Free Gifts
Certain Easence offers may include complimentary products, digital products, or promotional gifts.
Complimentary gifts have no separate cash value and cannot be individually exchanged for cash or refunded separately from the qualifying purchase.
Digital products that have already been delivered or accessed cannot be physically returned.
If a complete promotional bundle is returned, Easence may require any unused physical gifts included with that bundle to be returned as part of the return.
Non-Returnable Items
The following are generally not eligible for standard returns:
- Products that have been worn or used
- Products returned outside the 30-day return period
- Products damaged through misuse
- Digital products that have already been delivered
- Gift cards, if offered
- Items marked as final sale, where clearly disclosed before purchase
Nothing in this policy limits any rights you may have under applicable consumer protection law.
Contact Us About a Return
Easence
support@easence.co