Verzendbeleid
Last updated: August 2026
Thank you for shopping with Easence. We want to make receiving your order as simple and transparent as possible.
Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of unusually high order volume, processing may occasionally take a little longer. If this happens, your order will still be processed as quickly as possible.
Shipping Time
For orders shipped within the United States, estimated transit time is generally:
5–10 business days after your order has been shipped.
Combined with processing, most orders arrive within approximately 6–13 business days from the date of purchase.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs procedures, or other circumstances outside our control.
Shipping Cost
Easence currently offers free standard shipping on eligible orders.
Any available shipping options will be displayed during checkout before you complete your purchase.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to update after your shipping confirmation is sent.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us as soon as possible at support@easence.co.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.
Lost Packages
If your tracking information has not updated for an extended period or your package appears to have been lost in transit, please contact us at support@easence.co.
We will review the shipment and, where appropriate, open an investigation with the shipping carrier.
If a package is confirmed as lost in transit, we will work with you to arrange an appropriate replacement or resolution.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask members of your household or neighbors.
- Allow up to 48 hours, as carriers occasionally mark packages as delivered shortly before final delivery.
- Contact the shipping carrier if the package still cannot be located.
You may also contact us at support@easence.co, and we will assist where reasonably possible.
Damaged Packages or Products
If your order arrives damaged, defective, or incorrect, contact us at support@easence.co as soon as possible.
Please include your order number and clear photos showing the issue.
Depending on the circumstances, we may ask you to cooperate with a carrier investigation. Once the issue has been reviewed, we will arrange an appropriate replacement or other resolution.
Order Delays
Carrier delays can occasionally occur after an order leaves our fulfillment facility.
Shipping and delivery estimates are approximate and may be affected by circumstances outside Easence's control.
For questions about your shipment, contact: