Política de reembolso

Last updated: August 2026

We want you to feel confident when ordering from Furrzie. Eligible purchases are covered by our 30-day money-back guarantee.

30-Day Return Period

You may request a return within 30 days of the delivery date of your order.

To start a return, contact: support@furrzie.com

Please include:

  • Order number

  • Name

  • Reason for the return

Please do not return a product without contacting us first and receiving return instructions.

Return Conditions

To be eligible for a standard return, the product must:

  • Be unused

  • Be unworn

  • Be in its original condition

  • Where reasonably possible, be returned in its original packaging

For hygiene reasons, products that have been worn or used are generally not eligible for return.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product arrived faulty, damaged, or incorrect.

The exact return address and instructions will be provided once your return request has been approved.

Please do not send returns to our business address in the United States unless specifically instructed to do so.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be credited to your original payment method.

Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping costs, where applicable, are generally non-refundable.

Size Exchanges

If your Furrzie product does not fit correctly, please contact us at support@furrzie.com.

We want customers to receive the correct size and may offer a free replacement size for eligible orders.

Please contact us before returning the original product, as it may not always be necessary to send it back.

Eligibility for a size replacement may depend on the circumstances of the order.

Damaged, Faulty, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us as soon as possible at support@furrzie.com.

Please include your order number and photos of the issue so we can assess it quickly.

Eligible cases may be resolved with a replacement, refund, or another appropriate solution at no additional cost to you.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

To request a cancellation, email: support@furrzie.com

Please include your order number.

We cannot guarantee cancellation requests received more than 24 hours after purchase. If the order has already been processed or shipped, the standard return procedure may apply.

Promotional Bundles and Free Gifts

Certain Furrzie offers may include free products, digital products, or promotional gifts.

Free gifts have no separate cash value and cannot be exchanged for cash or refunded separately from the associated purchase.

Digital products that have already been delivered or opened cannot be physically returned.

If a complete promotional bundle is returned, Furrzie may require all unused physical gifts included with that bundle to also be returned as part of the return.

Products That Cannot Be Returned

The following products are generally not eligible for a standard return:

  • Products that have been worn or used

  • Products returned outside the 30-day return period

  • Products damaged through misuse

  • Digital products that have already been delivered

  • Gift cards, if offered

  • Items marked as final sale, provided this was clearly stated before purchase

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us About a Return

Furrzie
support@furrzie.com