Shipping policy

Last updated: August 2026

Thank you for shopping with Furrzie. We want receiving your order to be as simple and transparent as possible.

Order Processing

Orders are typically processed within 1–3 business days, Monday to Friday.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of unusually high order volume, processing may occasionally take a little longer. Even in these cases, your order will be processed as quickly as possible.

Shipping Time

For orders shipped within the United Kingdom and Australia, the estimated transit time is typically:

5–10 business days after your order has been dispatched.

Including processing time, most orders arrive within approximately 6–13 business days from the date of purchase.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.

Shipping Costs

Furrzie currently offers free standard shipping on eligible orders.

Any available shipping options will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that tracking information may take some time to update after your shipping confirmation has been sent.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible at support@furrzie.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Lost Parcels

If your tracking information has not updated for an extended period or your parcel appears to have been lost in transit, please contact us at support@furrzie.com.

We will review the shipment and, where appropriate, open an investigation with the carrier.

If a parcel is confirmed to have been lost in transit, we will work with you to arrange an appropriate replacement or resolution.

Parcels Marked as Delivered

If the tracking shows that your parcel has been delivered but you cannot locate it:

• Check around the delivery location.

• Ask members of your household or neighbours.

• Allow up to 48 hours, as carriers may occasionally mark parcels as delivered shortly before the actual delivery.

• Contact the carrier if the parcel still cannot be located.

You can also contact us at support@furrzie.com, and we will assist you where reasonably possible.

Damaged Parcels or Products

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@furrzie.com.

Please include your order number and clear photos showing the issue.

Depending on the circumstances, we may ask you to assist with a carrier investigation. Once the issue has been assessed, we will arrange an appropriate replacement or other resolution.

Order Delays

Carrier delays may occasionally occur after an order has left our fulfilment centre.

Shipping and delivery estimates are indicative only and may be affected by circumstances beyond Furrzie's control.

For questions about your shipment, please contact: support@furrzie.com